Refund Policy

Due to the custom nature of our digital services, refunds are limited and subject to the conditions below.

1. General Refund Policy

Because our services (web design & development, custom software development, mobile application development, email marketing campaigns, etc.) are highly customized and involve significant time, resources, and expertise, refunds are generally not provided once the project has commenced.

2. When Refunds May Be Considered

• Before any work begins: If the client cancels the project before we start any development/design work, a full refund (minus any payment gateway charges of 2–5%) is possible. The client must notify us in writing within 7 days of making the advance payment.
• Non-delivery by us: If we fail to deliver the mutually agreed final deliverables within the committed timeline (except delays caused by client-side issues), the client may be eligible for a full or partial refund after discussion.
• Major non-conformance: If the final deliverable significantly deviates from the agreed scope and we are unable to rectify it after reasonable revisions, a partial refund may be considered on a case-by-case basis.

3. Non-Refundable Situations

• Once any actual development, design, or work has started (including but not limited to wireframes, coding, graphic design, content integration, etc.)
• After the client has approved any milestone or provided feedback/revision requests
• After final delivery/handover of the project files
• For any third-party costs already incurred (domain, hosting, premium plugins, APIs, stock images, etc.)
• If the client cancels due to change of mind, dissatisfaction with the agreed scope, or inability to provide required materials/feedback in time

4. Payment Terms Reminder

As per our Terms & Conditions, we typically require:

• 50% advance payment before starting any project
• Remaining balance before final delivery/handover

The advance payment is non-refundable once work has commenced.

5. Refund Process

If a refund is approved (after mutual discussion):

• Refund request must be made in writing to info@softwaresavvystudio.com
• Refunds will be processed within 15–30 business days
• Refunds will be issued via the original payment method (UPI, bank transfer, etc.) minus any transaction fees

6. Cancellation by Client

If the client cancels the project after work has started:

• The advance payment is non-refundable
• Client must pay for any additional work completed up to the cancellation date

7. Contact for Refund Queries

For any refund-related questions or requests, please contact us:

Email: info@softwaresavvystudio.com

Mobile: +91 81449 07315